For a number of purposes, businesses invest in information technology infrastructure. The aim of achieving cost savings, the intention of being flexible and responsive to the marketplace is one dimension defining the investment strategy.
Large and small businesses are using technology to facilitate change and maximize operations, productivity, and bottom-line performance. As a result, organizations currently allocate a significant portion of their money and profits to IT expenses.
In a research, Weill and Broadbent describe IT investment strategy as the justification for a company's IT infrastructure investment, which can range from cost savings to flexibility.
Here are the 8 IT infrastructure services you have to look into while strategizing your IT investment.
1) Communications Management:
a. Manage firmwide communications network services
b. Manage groupwide or firmwide messaging services
c. Manage firmwide or business-unit workstation networks (e.g., LANs, POS)
2) Standards Management:
a. Enforce IT architecture and standards
b. Recommend standards for one component of IT architecture (e.g., hardware, operating systems, data, communications)
a. Implement security, disaster planning, and recovery for business units
b. Provide security, disaster planning, and business recovery services for firmwide installations and applications
4) IT Education:
a. Provide technical advice and support services
b. Provide technology education services (e.g., training)
5) Service Management:
a. Manage, maintain, and support large-scale data-processing facilities
b. Perform IS project management
c. Perform IS planning for business units
d. Manage and negotiate with suppliers and outsourcers
e. Provide firmwide Intranet capability (e.g., information access, multiple system access)
6) Applications Management:
a. Manage firmwide or business-unit applications and databases
b. Provide management information electronically (e.g., EIS)
c. Manage business-unit-specific applications
d. Develop and manage electronic linkages to suppliers or customers
e. Develop a common systems development environment
f. Provide multimedia operations and development (e.g., video conferencing)
g. Provide firmwide support for groups
h. Develop business-unit-specific applications (usually on a charge-back or contractual basis)
7) Data Management:
a. Provide data management advice and consultancy service
b. Manage firmwide or business-unit data, including standards
8) IT R&D:
a. Identify and test new technologies for business purposes.
Furthermore, these categories allow for an examination of the scope for various services offered in support of various strategic initiatives, such as globalization or knowledge management. Finally, services should be aligned with an organization's strategic purpose as used by various stakeholders.